Frequently Asked Questions
Everything you need to know about shopping with Double Star Games and Hobbies.
How long does shipping take for apparel and accessories?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for fashion items?
We offer a 30-day return policy for unworn, unwashed items with original tags attached. Please note that limited edition drop items and final sale products are not eligible for return.
How do I ensure I select the correct size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements against a similar garment you already own for the best fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
Double Star Games and Hobbies is committed to sustainability. We partner with manufacturers who adhere to fair labor practices and prioritize eco-friendly materials whenever possible.